• Reviews for Progressive Insurance.
• Information on Progressive Insurance Company.
• Steps to take to get full claim value.
• Criteria to decide whether you need a lawyer.

• Your name, address and phone number
• Progressive Insurance policy number and name of their insured
• Date and time of your injury
• Brief description of what happened
• Insurance and contact information for others involved

General Customer Service:

1-800-776-4737
The Progressive Corporation
6300 Wilson Mills Rd.
Mayfield Village, Ohio 44143

• Experience
• Reputation/Reviews
• Success Rate

Experience: Experience is an invaluable asset that any respected attorney will have, and it can have a major impact on the outcome of your injury case. The S.E. Farris Law Firm has more than 30 years of experience dealing with personal injury cases and insurance companies. We know the games, tricks, and disputes that insurance companies, including Progressive, try to use. We prepare every case for trial so that we are ready if the insurance company refuses to offer a fair settlement. In our experience, because we are willing to take cases to trial, the insurance company is less likely to delay justice for our clients.

Reputation/Reviews: When choosing a law firm, reputation matters. Most insurance companies will recognize the reputation of your law firm or attorney. Some even rate the attorney’s diligence, experience, and background.

In his almost thirty years of practicing law, Attorney Spencer E. Farris has worked tirelessly to become one of the most well regarded personal injury attorneys in Missouri. Some of his accomplishments include:

Board Certified Civil Trial Advocate by the National Board of Trial Advocacy. The National Board of Trial Advocacy is a professional organization, recognized by the American Bar Association and in opinions by the United States Supreme Court for their rigorous certification procedures.

Being a member of The Justice Roundtable, a prestigious and exclusive invitation-only group limited to 100 of the top personal injury attorneys in the nation. Each member has achieved the significant milestone of at least one verdict or settlement above $1,000,000 and has the proven ability to successfully handle serious injury accident and wrongful death cases while maintaining a spotless ethical record.

Member of the American Board of Trial Advocates, a peer-reviewed, invitation-only group of trial attorneys.

These accomplishments speak to his expertise in his field, not only to clients but insurance companies as well.

On top of Spencer’s reputation, he also has exceedingly high reviews from past clients. To find the most reliable reviews, use third-party websites that specialize in the law, like Avvo. These reviews give you (and the insurance companies) a true picture of how an attorney takes care of his clients and whether he’s willing to fight for them.

Success Rate: Insurance company and independent studies show that the average settlement without a lawyer is worth much less than a client who has a lawyer. Most personal injury law firms, including The S.E. Farris Law Firm, work on a contingency fee basis, meaning we only get paid if your case is successful.

The S.E. Farris Law Firm has a 99% success rate for our clients. More importantly, we care about our clients and judge our success by client satisfaction, not the amount of any settlement or verdict. There is never enough money after an injury. If a law firm doesn’t put clients first and lower the client’s stress during the process, they don’t deserve the client’s trust during such a difficult time! During every case, we don’t just fight for you, we answer questions and give timely advice so you can focus on healing and getting back to your life.

Progressive was founded in 1937 by Joseph Lewis and Jack Green as Progressive Insurance Company. Starting in 1956, the company found its niche insuring more risky drivers. In 1965, Peter B. Lewis, son of Joseph Lewis, completed a buyout of Progressive. It has generally attempted to live up to its name by being innovative in the industry. It boasts being the first auto insurance company to have a website, allow customers to purchase policies via that site, and later to pioneer allowing the use of mobile browsers and smartphone apps for rating and managing policies. It was also the first to offer 24/7 claims reporting.

We use reviews to select the best businesses to work with, including lawyers and insurance companies. It speaks volumes to how the company conducts its business and how well it treats its customers

• Consumer Affairs rates Progressive at 3.1 out of 5 stars based on 1,492 submissions from last year.
• The Better Business Bureau rates Progressive at a 1.1 out of 5 stars. This is based on 278 customer reviews. It also received 838 complaints in the last 12 months.
• Credit Karma ranks Progressive at a 1.5 out of 5 stars based on 14 policy holders in the last year.

Complaints: The Missouri Department of Insurance keeps track of complaints against insurance companies. Progressive received 4,750 complaints between the years 2000-2017. However, for each complaint registered, there is a good chance someone had a complaint, but didn’t know where to register it.

Note: Progressive has several categories of private auto insurance, each receiving their own complaints. This is a cumulative number of all of them.

• In 2002, the company settled with the State of Georgia in a class action lawsuit over diminished value claims brought by policyholders.
• In 2007, the company apologized after it was revealed they hired private investigators to infiltrate a church group and pose as congregation members to collect information on litigants seeking redress from the company. Another lawsuit was filed by the litigants over the affair against the company for invasion of privacy and fraud.
• In 2009, the company was sued for allegedly deceiving policyholders by employing illegally operated, unlicensed body shops to make repairs on vehicles for their clients in order to save money.[29] The court ruled in Progressive’s favor on two of the counts and the other four were dropped, pending appeal.
• Also in 2009, the company was accused of ordering their advertisements off the air during the show broadcast of Glenn Beck on the Fox News Channel over comments made about U.S. President Barack Obama.[31][32] Progressive responded that they never authorized their ads to be aired during Beck’s program, and they aired in that timeslot due to Fox’s error.
• In 2012, the company was widely criticized online for how it handled the claims filed by the family of Kaitlynn Fisher. She died at the age of 24 when a car she was driving was hit by a car that had run a red light in Baltimore. Progressive fought to avoid payment due to Fisher’s estate. Fisher’s insurance policy with Progressive included coverage in the event of an accident with an underinsured driver. The underinsured driver was found to be negligent in a jury trial brought by the Fisher family, with the Fisher family contending that Progressive provided legal assistance to the defense. In two follow-up statements, Progressive explained that they did not “serve as the attorney for the defendant in this case” and then clarified that “[a]s a defendant in this case, Progressive participated in the trial procedures on our own behalf.” Progressive’s position was that fault for the accident had not been clearly established, since three witnesses (the driver of the other car, that car’s passenger, and Ms. Fisher’s passenger) believed that Fisher had run a red light, and filed a motion to intervene to assert that she had been at fault, and therefore was not liable to pay the underinsured motorist claim. The lawyer for the Fisher family countered by noting that two of the three witnesses were not independent, adding “I have an issue with how they examined the evidence to abandon their insured” and introduced the idea the state insurance commissioner could find Progressive had acted in bad faith. As noted, Progressive lost the case and was ordered to pay the underinsured motorist claim in addition to a separate settlement with the Fisher family “to avoid a hearing before the state insurance commissioner”.

We recommend that you file your claim through an attorney. Insurance adjusters are trained to convince you that they are on your side and the settlement they offer is fair. Having an attorney make the claim for you lets you keep control of your privacy while removing some of the stress of dealing with insurance representatives from your life. In addition, the right attorney will work to reduce the amount that you have to pay back to your health insurer or medical providers.

However, to file a claim by phone, you can call 1-800-776-4737. You will need the following information:

First and last name
Date of birth
State of residence
Insurance policy number

Written claims can be sent to:
The Progressive Corporation
6300 Wilson Mills Rd.
Mayfield Village, Ohio 44143

Some of the information that insurance companies demand, like your social security number, is more likely to be used to investigate you than to process your claim. You don’t lose all privacy rights simply because someone else hurt you! We highly recommend you contact The S.E. Farris Law Firm, and let us file your claim. We will ensure that the insurance company takes your claim seriously from the start.

Car accidents are a common cause of complaints and claims with Progressive Insurance. In the event of a car crash, you will need to know or obtain the following information:

• The details of your pain and suffering, including frequency.
• Ask your physician if you will have future limitation. If possible, get it in writing.
• An estimate of how much your future medical bills are expected to be.
• Write down the future medical care your doctor tells you about.
• Write down the precise injuries you received from your auto accident.
• Get all your medical bills from all the medical providers who have treated you.
• Get a complete copy of your medical records.

Yes, you are entitled to reimbursement for your loss of wages.

Ask your employer for copies of your pay stubs for several months preceding your auto accident. If you work on commission, you will need that information too. These documents can be used in your claim.

Every claim is unique and there is not a guaranteed maximum compensation. The facts of a case are what determine compensation, and these vary with each person. The S.E. Farris Law Firm has recovered upwards of $50,000,000 for clients, with results ranging from a few hundred dollars to over a million dollars after a severe injury.

There are many factors that can affect your recovery and lots of places to make a mistake that will sink your case. Hiring an experienced attorney to fight for you is your best bet.

The S.E. Farris Law Firm is always a phone call or click away. We offer free consultations to discuss your case with you and advise you from beginning to end. To reach us, call us at 314-A-LAWYER (314-252-9937) 24-hours a day, or send us a message.