• Reviews for American Family Insurance
• Information on American Family Insurance Company
• Steps to take to get full claim value
• Criteria to decide whether you need a lawyer.

• Your name, address and phone number
• American Family Insurance policy number and name of their insured
• Date and time of your injury
• Brief description of what happened
• Insurance and contact information for others involved

General Customer Service:

1-800-692-6326
6000 American Parkway
Madison, WI 53783

• Experience
• Reputation/Reviews
• Success Rate

Experience: Experience is an invaluable asset that any respected attorney will have, and it can have a major impact on the outcome of your injury case. The S.E. Farris Law Firm has more than 30 years of experience dealing with personal injury cases and insurance companies. We know the games, tricks, and disputes that insurance companies, including American Family, try to use. We prepare every case for trial so that we are ready if the insurance company refuses to offer a fair settlement. In our experience, because we are willing to take cases to trial, the insurance company is less likely to delay justice for our clients.

Reputation/Reviews: When choosing a law firm, reputation matters. Most insurance companies will recognize the reputation of your law firm or attorney. Some even rate the attorney’s diligence, experience, and background.

In his almost thirty years of practicing law, Attorney Spencer E. Farris has worked tirelessly to become one of the most well regarded personal injury attorneys in Missouri. Some of his accomplishments include:

Board Certified Civil Trial Advocate by the National Board of Trial Advocacy. The National Board of Trial Advocacy is a professional organization, recognized by the American Bar Association and in opinions by the United States Supreme Court for their rigorous certification procedures.

Being a member of The Justice Roundtable, a prestigious and exclusive invitation-only group limited to 100 of the top personal injury attorneys in the nation. Each member has achieved the significant milestone of at least one verdict or settlement above $1,000,000 and has the proven ability to successfully handle serious injury accident and wrongful death cases while maintaining a spotless ethical record.

Member of the American Board of Trial Advocates, a peer-reviewed, invitation-only group of trial attorneys.

These accomplishments speak to his expertise in his field, not only to clients but insurance companies as well.

On top of Spencer’s reputation, he also has exceedingly high reviews from past clients. To find the most reliable reviews, use third-party websites that specialize in the law, like Avvo. These reviews give you (and the insurance companies) a true picture of how an attorney takes care of his clients and whether he’s willing to fight for them.

Success Rate: Insurance company and independent studies show that the average settlement without a lawyer is worth much less than a client who has a lawyer. Most personal injury law firms, including The S.E. Farris Law Firm, work on a contingency fee basis, meaning we only get paid if your case is successful.

The S.E. Farris Law Firm has a 99% success rate for our clients. More importantly, we care about our clients and judge our success by client satisfaction, not the amount of any settlement or verdict. There is never enough money after an injury. If a law firm doesn’t put clients first and lower the client’s stress during the process, they don’t deserve the client’s trust during such a difficult time! During every case, we don’t just fight for you, we answer questions and give timely advice so you can focus on healing and getting back to your life.

American Family Mutual Insurance Company was founded in 1927 by Herman Wittwer in Madison, Wisconsin. It was primarily set up as a bulwark against the farmer’s insurers. American Family focused on protecting non-farmers.

In the 1930s, American Family’s predecessor merged with Farmer’s Mutual Insurer to create State Farm Mutual Insurance Company of Madison, Wisconsin. Through the 1940s, State Farm Mutual of Madison was renamed Farmer’s Mutual Insurance Company of Wisconsin.

Accident and sickness insurance was introduced in the 1950s. In 1958, a significant change occurred when the corporation introduced homeowner’s insurance, opening up what is known as “American Family Life Insurance Company.” In 1963, the name was changed to American Family Mutual Insurance Company.

In 1975, American Family Insurance first introduced its commercial line of auto insurance. It became the fifth largest mutual insurer of automobiles thereafter. By 1977, it had over two million policies and over two thousand insurance agents.

By 1981 American Family Insurance had over a billion dollars in assets.

Today, American Family Insurance is the second largest insurer for accident insurance in Missouri (behind State Farm). It is the 315th largest company in the Fortune 500 with revenues of 8.8 billion dollars. It owns 22.6 billion dollars in assets.

American Family Insurance automobile coverage has a 34% market share, earns $401 billion dollars in the premiums collected annually with only $226 million dollars in losses. That is profit. Its total cumulative market share is 12%.

We use reviews to select the best businesses to work with, including lawyers and insurance companies. It speaks volumes to how the company conducts its business and how well it treats its customers.

• Consumer Affairs gives it 1 1/2 out of 5 Stars.
• The Better Business Bureau gives American Family Insurance 3 1/2 out of 5 Stars.
• Credit Karma ranks it 1 out of 5 Stars.
• Yelp ranks American Family Insurance at 1 1/2 out of 5 Stars.
• Consumer Reports rates American Family an 89 or 15th best insurer.

Complaints: The Missouri Department of Insurance keeps track of complaints against insurance companies. In 2017, It received 3,871 complaints about its Accident Insurance and 2,111 complaints about its Auto insurance.

It’s a reasonable assumption that for every complaint, there is also a customer that received poor treatment that did not submit a complaint. We use these numbers to demonstrate why it is important to hire an attorney. Remember that insurance companies work for their shareholders to produce a profit, not to pay a lot for claims.

We recommend that you file your claim through an attorney. Insurance adjusters are trained to convince you that they are on your side and the settlement they offer is fair. Having an attorney make the claim for you lets you keep control of your privacy while removing some of the stress of dealing with insurance representatives from your life. In addition, the right attorney will work to reduce the amount that you have to pay back to your health insurer or medical providers.

To start the claim yourself, call the auto, home, or business insurance claims office of American Family Insurance at 1-800-MYAMFAM (1-800-692-6326). You can also contact an American Family Insurance agent. Their contact information should be readily available online or on the auto insurance card you received after your accident.

You can also make your claim on American Family’s Website address is www.amfam.com. You will need to have the following information:

• First and last name
• Date of birth
• State of residence
• Insurance policy number

Written claims can be sent to:
American Family Mutual Insurance Company
6000 American Parkway
Madison, Wisconsin 53783

Some of the information that insurance companies demand, like your social security number, is more likely to be used to investigate you than to process your claim. You don’t lose all privacy rights simply because someone else hurt you! We highly recommend you contact The S.E. Farris Law Firm, and let us file your claim. We will ensure that the insurance company takes your claim seriously from the start.

Car accidents are a common cause of complaints and claims with American Family Insurance. In the event of a car crash, you will need to know or obtain the following information:

• The details of your pain and suffering, including frequency.
• Ask your physician if you will have future limitation. If possible, get it in writing.
• An estimate of how much your future medical bills are expected to be.
• Write down the future medical care your doctor tells you about.
• Write down the precise injuries you received from your auto accident.
• Get all your medical bills from all the medical providers who have treated you.
• Get a complete copy of your medical records.

Yes, you are entitled to reimbursement for your loss of wages.

Ask your employer for copies of your pay stubs for several months preceding your auto accident. If you work on commission, you will need that information too. These documents can be used in your claim.

Every claim is unique and there is not a guaranteed maximum compensation. The facts of a case are what determine compensation, and these vary with each person. The S.E. Farris Law Firm has recovered upwards of $50,000,000 for clients, with results ranging from a few hundred dollars to over a million dollars after a severe injury.

There are many factors that can affect your recovery and lots of places to make a mistake that will sink your case. Hiring an experienced attorney to fight for you is your best bet.

The S.E. Farris Law Firm is always a phone call or click away. We offer free consultations to discuss your case with you and advise you from beginning to end. To reach us, call us at 314-A-LAWYER (314-252-9937) 24-hours a day, or send us a message.